Privacy Policy
Thank you for visiting Explore Curaçao Tours and for trusting us with your personal data. In this privacy policy, we clearly explain how we handle your data when you use our website or services.
By visiting our website or making a booking, you agree to the terms of this privacy policy.
1. Data We Collect
1.1 Personal Data
When you make a booking or contact us, we may collect the following information:
– Name
– Contact details (such as email address and phone number)
– Payment information
– Any other information you voluntarily provide during your booking
1.2 Usage Data
We also automatically collect certain information when you use our website, such as:
– IP address
– Device information
– Browser type
– Pages visited and click behavior
This data is collected through cookies and similar technologies.
2. How We Use Your Data
2.1 Bookings and Services
We use your data to:
– Process your booking
– Contact you about your reservation
– Properly deliver the booked services
Where necessary, we share your data with tour operators or service providers involved in your booking.
2.2 Personal Experience
We may use your data to better tailor our services to your preferences and provide relevant recommendations.
2.3 Communication
We may contact you regarding:
– Important updates about your booking
– Service-related messages
– (If you have given consent) marketing messages
You can unsubscribe from marketing communications at any time.
2.4 Improving Our Services
We analyze usage data to improve our website, identify trends, and enhance user experience.
3. Data Sharing
3.1 Third Parties
We may share data with trusted third parties that support us, such as:
– Payment providers
– Customer service systems
– Marketing and analytics tools
These parties may only use your data for the agreed services and are required to protect it properly.
3.2 Legal Obligations
We may share data if required by law or when necessary to protect our rights, safety, or the safety of others.
3.3 Customer Cancellations
If you wish to cancel a tour, the cancellation policy of the relevant tour operator always applies. These conditions are clearly communicated during the booking process. It is important that you read these terms carefully before booking.
3.4 Tour Operator Cancellation Policies
Each tour operator working with Explore Curaçao Tours may apply its own terms and conditions. These may vary depending on the tour, location, or type of activity. It is your responsibility to review these terms before making a booking.
3.5 Contacting the Tour Operator
In case of cancellation, we recommend contacting the tour operator directly first. Their contact details are provided with your booking. This usually ensures the fastest and most efficient resolution.
3.6 Our Role in Cancellations
Explore Curaçao Tours acts as an intermediary and facilitates the booking process between you and the tour operator. We have no control over the cancellation policies of tour operators. We can provide support and advice, but the final decision regarding cancellations and refunds always lies with the tour operator.
4. Data Security
We do our best to protect your data using appropriate technical and organizational measures.
However, please be aware that no online system can be guaranteed to be 100% secure, and we can never fully guarantee absolute security.
5. Your Rights
You have several rights regarding your data:
5.1 Access and Correction
You may request access to your data or have it corrected at any time.
5.2 Retention Period
We do not keep your data longer than necessary unless we are legally required to retain it for a longer period.
5.3 Withdrawal of Consent
You may withdraw your consent at any time.
5.4 Objection
In certain cases, you may object to the use of your data.
5.5 Data Portability
You may request a copy of your data in a commonly used digital format.
6. Third-Party Websites
Our website may contain links to external websites. We are not responsible for how these websites handle your data. We recommend reading their privacy policies.
7. Changes to This Privacy Policy
We may update this privacy policy from time to time. The most recent version will always be available on our website. The date at the top indicates when it was last updated.
8. Applicable Law
This privacy policy is governed by Curacao law. Any disputes will be submitted to the competent court in Curacao.
9. Contact
If you have any questions about this privacy policy or how we handle your data, feel free to contact us at:
info@explorecuracaotours.com
Thank you for trusting Explore Curaçao Tours. We handle your data carefully and respectfully.